FAQ

service overview

Delivery times for the vegetable box will vary depending on the delivery frequency selected by the customer. Boxes are typically delivered on the 2nd and 4th Saturdays of each month. Fruit deliveries are made every Saturday.

Yes, you can change the contents of the vegetable box you want through the "MANAGE SUBSCRIPTION" section on your account page. Here's how to make changes;

Log in.
Click "MANAGE SUBSCRIPTION".
Click "See more details" for the relevant subscription.
Click "Edit" for the product.
Select the vegetables you want to add or remove.
Click "Save".

You will receive an email confirming the change in the box contents a few minutes later.

Access your account page here:
https://farmfresh.jp/account/login

As eating habits and cooking methods vary from person to person and household to household, recommending a specific box size can be challenging. However, for households of 2 to 4 people, our "Large Size Vegetable Box" is commonly chosen for weekly or bi-weekly delivery. Start with the Large Size Vegetable Box and easily change your subscription if needed.

View the Large Size Vegetable Box here:

Large Size Vegetable Box

Both the Large Size Vegetable Box and Small Size Vegetable Box allow customers to choose their own vegetables. You can select the vegetables you want with confidence.

Access the Large Size Vegetable Box here:
Large Size Vegetable Box

Access the Small Size Vegetable Box here:

Small Size Vegetable Box

We're planning events where customers can experience harvesting vegetables, tasting harvested produce, and interacting with the producers. Stay tuned for these exciting opportunities!

You can review the Subscription policy by visiting the following link:

https://farmfresh.jp/policies/subscription-policy

You can cancel your subscription from your account page.

Log in.
Click "MANAGE SUBSCRIPTION".
Select the subscription you wish to cancel.
Click "Cancel Subscription".

Access your account page here:
https://farmfresh.jp/account/login

DELIVERY SERVICE 

We typically deliver on the 2nd and 4th Saturdays of each month. After placing your order, you will receive an email from Yamato Transport with a tracking number. Use this tracking number to change the delivery date.

You can make these changes through your account page.

To change the box type and size, cancel your current subscription and choose a new one.

To change the delivery frequency, log in, click "MANAGE SUBSCRIPTION," select the subscription, and click "Edit frequency."

Access your account page here:
https://farmfresh.jp/account/login

You can track your shipment from Yamato Transport's "Track Shipments" website using the provided tracking number.

Access the Track Shipments website here:
http://track.kuronekoyamato.co.jp/english/tracking

You can temporarily pause your subscription through your account page.

Log in.

Click "MANAGE SUBSCRIPTION."
Select the subscription.
Click "See more details."
Click "Pause Subscription."
Access your account page here:
https://farmfresh.jp/account/login

If you have any question, please contact us: info@farmfresh.jp

While we take utmost care to properly package items from the farm to your home, fresh produce can be delicate. If you receive a damaged, incorrect, or compromised item, please contact us immediately at info@farmfresh.jp and include images of the issue.

Generally, returns are not accepted. If you need to return a vegetable box, please contact us at info@farmfresh.jp and provide the reason for the return.